Operation of a store, a business that require more regular rhythm of daily becomes more difficult in this holiday season. Opening hours are extended leaves workers more than at any other time more precisely when you need them, change or return purchased products become more frequent and urgent and non-urgent and endless promotions; reductions complicate daily life. No wonder that shortens the patience of a seller environment. Despite these challenges need to make sure that the busiest time will not Darma and will not hit the sales business. How to avoid? Dr. “in retail ‘Peeves Bob has a tip for you.
First of all – set your program requires policy and stick to it. Nobody gets New Year holiday or day change, IOM Kippur [N T Jewish holiday a week at The Jewish New Year]. None. Not your daughter, not your son, not your mom, not your mother. Up with the pace in advancing commander battalion! If the sales pace will be slow, always can be released sooner some employees but do not want to be flooded with buyers find the eve of holidays – and no one to serve them.
Secondly – offer your employees celebrate shorter shifts. The shop is your business, not your employees, and they are likely to reach exhaustion long before your customers and convey this message. Make a favor and composed a work schedule with shifts shorter or exchanges on parts, if possible – so that your team you can arrange the schedule and has time for shopping, cooking, cleaning and other tasks this time of year . If you will prepare in advance, you will not be forced to do tricks to give latest requests or, worse, decline them – and the atmosphere will be more open and more cooperative.
Thirdly – Select / sets targets for your store. Any perioada- less than a year, it is important to be divided into two parts., For example, you may decide that until mid need to get to X amount and until the business closed New Year to get to Y. for that you have to follow the daily progress and employees should be rewarded for meeting both objectives. It also rewards you and you – you worked hard, no less than anyone else in the team, to achieve the objective.
In fourth place – Drive shorter working meeting with the team at the beginning of each shift. Cautions sellers most profitable products, which have to pay the most attention and give them ideas as to cause increase buyer’s shopping basket and how to encourage the purchase decision at the last minute.
In the fifth place – Open a sixth sense. Do not delve into the office or on a smartphone. Spins you through the store and be careful -if there is a buyer waiting a long time for a service? if there is a client with an unanswered question? if cashiers keep up? It must intervals as needed to ensure that the flow is fluent in store and continuously. During the holiday season consumers fork out more than usual, they have less time than ever before, and tend to punish store, if left to wait.
In the sixth place – Remember that this is the perfect season to build your list of mailing addresses. Prepare form printing (short) suitable and ensure that collects information from each customer – name, e-mail, phone number, date of birth – and if you want to increase the collection of address, ask for details the person for whom the gift is purchased. To encourage buyers to join your mailing list, offer a bonus or a discount on the next acquisition to complete the form.
Finally, remember – the holiday season comes with the promise of a new year, new beginnings – and not a few sales. Do not let the condition reports retail sales put you under pressure and stress of everyday powers to extort. The only thought that should guide your decision is to provide customers with an excellent shopping experience, from the moment you enter the door and up the second you open the package will gift on Christmas Eve. Despite technological advances, after all, modern consumer demands are still the core. A clean shop that works well with attentive and friendly staff will put you several steps ahead of the competition, even during the holiday season.